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Sales Policies and Procedures for Toolmex Products

Please review the following Sales Policies and Procedures for Toolmex products. Click on a subject heading below to be directed to the product Sales Policies and Procedures section of your choice. Links throughout will guide you to further information available on our website. If you are unable to find the information you are looking for on this page, please contact Customer Support at 800-992-4766 or 508-653-8897.

Toolmex Corporation reserves the right to change and amend this policy as business conditions warrant. Toolmex is not responsible for typographical errors that may appear on this page. As always, please consult Customer Support for verification of sales policies and procedures.

CONTENTS

TMX AND BISON

ELEKTRIM AND ELEKTRIMAX MOTORS

TMX AND BISON — GENERAL TERMS AND CONDITIONS

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TMX AND BISON — RETURN POLICY

All returns are subject to the discretion of Toolmex Corporation. All returns require prior approval, and an assigned Return Merchandise Authorization (RMA) number to the requested return. Merchandise must be in original packaging and in resalable condition. When calling to request an RMA, please have the following information available:

All returns are subject to inspection prior to credit being issued to the customer. The following return charges may apply:

Defective returns are subject to evaluation prior to credit being issued. Immediate replacement orders will be billed. Credit will be issued after the returned product has been evaluated. No credit will be issued on authorized returns due to the following conditions:

The material will be returned to the customer at their expense or disposed of at our end.

Cancellation of Order:: Requests may be subjected to a maximum 50% cancellation charge, depending on availability to cancel with Toolmex suppliers.

Unauthorized Returns: Unauthorized returns with no paperwork will not be processed, and no credit due to customer. Such returns are subject to be returned to customer with all freight charges the responsibility of the customer.

Claims: All Claims must be made within 7 days from receipt of merchandise.

Short Shipments: Toolmex must be notified within 30 days of all short shipments.

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TMX AND BISON — DAMAGED OR LOST SHIPMENTS

In the event of damaged or lost shipments::

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TMX AND BISON — WARRANTY

TMX and Bison products have a one year Limited Warranty. Warranty coverage begins on the day the product is purchased by the customer. After one year from the date of purchase the product is non-returnable

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ELEKTRIM AND ELEKTRIMAX — FREIGHT POLICY

All electric motor orders are shipped F.O.B. shipping point freight prepaid and add unless otherwise specified by the customer. Freight will be prepaid on orders within the continental United States in excess of $3000.00, on a carrier chosen by Toolmex, to the first destination within 1500 miles of shipping warehouse. Mileage is determined by pre-established freight carrier routes. Other terms and conditions may apply for additional freight services, including, without limitation, expedited delivery, air freight, freight collect, export orders, hazardous materials, shipments outside the contiguous United States, or other special handling by the carrier. Any extra charges incurred for additional freight services must be paid by customer.

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ELEKTRIM AND ELEKTRIMAX — MOTOR RETURN POLICY

Motors sold may be returned within 30 days after the date of purchase for a 20% restocking fee. After 30 days motors cannot be returned. In the unlikely event of motor failure, Toolmex will warranty the motor under the guidelines of the Toolmex Corporation Motor Limited Warranty and Service Policy. Toolmex also does not offer stocking distributors a "stock-swap" policy.

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ELEKTRIM AND ELEKTRIMAX — CUSTOM MOTOR ORDER POLICY

All orders for electric motors $50,000.00 or above will have special terms as follows: A non-refundable 30% deposit will be required at the time the order is placed. The 70% balance will be due net 30. A 40% cancellation fee will be charged on any and all cancelled orders.

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ELEKTRIM AND ELEKTRIMAX — LIMITED WARRANTY

Toolmex Corporation and its employees are proud of our products and are committed to providing our customers and end users with the best designed and manufactured electric motors. This Limited Warranty and Service Policy describes the Motor warranty and warranty procedures.

Scope of Warranty: All Elektrim and Elektrimax motors are warranted against defect in workmanship and materials.

Warranty Period: Elektrim and Elektrimax motors are warranted for (Elektrim motors: 36 months; Elektrimax motors: Explosion Proof (XP) 36 months, General Purpose (GP) 30 months, Premium Efficiency GP 36 months, JM-JP Pump 30 months, Stainless Steel and 56C 12 months) from the date of shipment to customer from the Toolmex Corporation warehouse or, if applicable, any consigned inventory or district warehouse. All warranty claims must be submitted to a Toolmex Electric Motor Group Service Center prior to expiration of the warranty period.

Warranty Service Center Locations: Warranty service is available for all Elektrim and Elektrimax motors from all Toolmex Authorized Service Centers. A list of service centers is available by contacting us 2015 S. Mitchell Blvd., Schaumburg, IL 60193.

Procedure to Receive Warranty Service: Customers should take or ship prepaid the Elektrim or Elektrimax motor requiring warranty service to a Toolmex Authorized Service Center. Please include an explanation of the defect or problem, a description of the way in which the motor is used, your name, address and phone number.

Repair by Other than a Toolmex Authorized Service Center: Customers who are unable to take or ship the Elektrim or Elektrimax motor to a Toolmex Authorized Service Center, or those who desire that there be made an alternative facility must contact Toolmex Corporation to receive a written authorization. Modifications or repairs performed to Elektrim or Elektrimax motors by non-authorized service providers will void the warranty.

Repairs or Replacement Within the Scope of the Warranty: If an Elektrim or Elektrimax motor is defective due to Elektrim or Elektrimax workmanship or materials and the defect occurs during the warranty period, Toolmex will either repair the product or replace it with a new one, whichever Toolmex believes to be appropriate under the circumstances. Toolmex will pay domestic freight on replacement motors. Toolmex is not responsible for removal and shipping of the Elektrim or Elektrimax motor to the service center, the reinstallation of the Elektrim or Elektrimax motor upon its return to the customer, or any incidental or consequential damages resulting from the defect, removal, reinstallation, shipment or otherwise.

Repairs Outside the Scope of Warranty: Problems with Elektrim or Elektrimax motors can be due to improper maintenance, faulty installation, non-Toolmex additions or modifications, or other problems not due to defects in Elektrim or Elektrimax workmanship or materials. If the Toolmex Authorized Service Center determines that the problem with an Elektrim or Elektrimax motor is not due to defects in workmanship or materials, then the customer will be responsible for the cost of any necessary repairs. Customers not satisfied with a determination that a problem is outside warranty coverage should contact Toolmex Corporation.

Intended Use: Elektrim & Elektrimax motors are designed for commercial and/or industrial use.

Product Specification: All motor specifications, applications and other information provided in Elektrim and/or Elektrimax catalogs and publications are subject to correction and change without notice and should be confirmed with the local Toolmex representative prior to ordering.

Extended Warranties: Extended warranties are available for Elektrim and Elektrimax motors. These warranties are created on an as needed basis. Extended warranties are subject to the terms and procedures of this Limited Warranty and Service Policy as modified by the additional terms of the extended warranty.

No Other Warranties and Liability Limitation: This Limited Warranty and Service Policy represents Toolmex Corporation's sole and exclusive warranty obligation with respect to Elektrim & Elektrimax motors. Toolmex's liability to a customer or any other person shall not exceed the Toolmex sales price of the applicable motor. TOOLMEX DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY.

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ELEKTRIM AND ELEKTRIMAX — AUTHORIZED SERVICE CENTER POLICY

The requirements for becoming a Toolmex Electric Motor Group Authorized Center are as follows:

Procedures:

    1. Write or call the Toolmex Corporation prior to performing work on our product.
    2. Once clearance is given, inspect motor for failure due to workmanship or material defect.
    3. Prepare standard EASA report on motor failure cause.
    4. Forward report and motor nameplate to Toolmex for review (fax to expedite). Actual report and nameplate will need to be in our files at Toolmex Regional Headquarters located at 2015 S. Mitchell Blvd., Schaumburg, IL 60193.
    5. Toolmex Corporation will make the determination as to repair or replace.
    6. Toolmex Corporation reserves the right to supply all motor parts necessary for motor repair

Fee Schedule - Frame Inspection Fee Maximum:

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Toolmex reserves the right, at its sole discretion, to make changes at any time in its technical information and specifications as well as service and support programs. Photographs displayed may be representative of the product group. Actual product may differ in appearance from image shown.